Return & Refund Policy

At ZAMZAM Perfume, your complete satisfaction is our top priority. That’s why we offer one of the most customer-friendly return policies in Europe for genuine Arabic and designer fragrances.

1. 3-Day “Satisfied or Refunded” Right of Withdrawal

Under EU consumer law, you have 3 calendar days from the day you receive your order to notify us if you wish to return it – even if you have already opened and tested the perfume.

2. Conditions for an Accepted Return

  • The bottle must not be used more than 20 %

  • Original box and cellophane (when applicable) must be returned

  • The parcel must reach us within 5 days of delivery

  • Sale items, limited editions, and promotional products are fully returnable under the same conditions

3. 100 % Free Returns from France

  • We send you a pre-paid Colissimo return label by email as soon as your request is approved

  • No shipping costs on your side

4. Refund Timeline

As soon as we receive and check the product (usually within 24 hours), the full refund (item price + original shipping fees) is processed within 48 hours maximum back to your original payment method.

5. Damaged, Defective or Wrong Item Received

  • Immediate full refund + €10 store credit as apology

  • Or free replacement shipped at our expense

6. How to Request a Return

  1. Log into your account → “My Orders” → click “Request Return”

  2. Or simply send an email to contact@zamzam-fr.com with your order number

  3. We reply within 2 hours max (7 days a week)

7. Contact Us Instantly

  • Email: contact@zamzam-fr.com

  • WhatsApp / Phone: +33 7 45 01 95 66 (reply in <5 min, Mon–Sat 10 am–7 pm)

ZAMZAM Perfume – 100 % authentic fragrances, unbeatable prices, and flawless after-sales service.

Shop with total confidence!